Your clinic is losing patients before anyone speaks to them.
A message arrives at night, or on a Friday, or on Instagram while everyone is watching WhatsApp. It is not answered in time, and that patient books with another clinic. We show you how often it happens first, in your own numbers. We only build anything once you have seen them. Arabic and English, at any hour, hosted inside the Kingdom.
Free, and nothing to sign. We contact your clinic the way a patient would, at an unannounced time within the next 14 days. See how it works
Sixty-nine administrative support professions became reserved for Saudi nationals at 100 per cent. Reception roles are among them.
Saudi Press Agency; Ministry of Human Resources and Social DevelopmentA month for one Saudi patient receptionist in Riyadh, once GOSI, medical cover and end of service are added to a market salary. Covering all 168 hours of the week would take about 3.8 of them.
Our calculation from live Riyadh job advertisements and published GOSI rates. Arithmetic, not a survey figure.People in Saudi Arabia can be reached with Instagram ads, 71 per cent of adults. It is where clinics pay to be seen, so every message that arrives there is one you have already paid for. If nobody answers in time, you paid for a patient who went elsewhere.
DataReportal, Digital 2026 Saudi ArabiaFive places money leaves a clinic front desk
Two of them are a technology problem and we fix those. Three of them are a management problem and we will tell you so rather than take your money for them.
The message never gets a reply
It arrived at eleven at night, on a Friday, or on a channel nobody was watching. Patients do not stop writing when the desk closes.
The reply comes tomorrow morning
By then the patient may have messaged other clinics and booked with whoever answered first.
The conversation dies on price
The patient asked what it costs and nobody at the desk was allowed to answer.
The patient books and does not arrive
Nothing was holding the slot. A booking the patient paid nothing for costs nothing to abandon.
The patient sees the doctor and nobody follows up
The treatment plan was not signed on the day, and that was the end of it.
First you see it. Then we fix it.
Most clinic owners cannot say how many patients wrote to them last month, on which channel, or how many were never answered. That is the question to settle before anyone talks about building anything. So we work in three steps, and you decide at each one whether to go further.
The Leak Report
Does your clinic lose enquiries after hours?
We contact your clinic the way a patient would, on each channel you publish, outside your opening hours. You receive two pages showing what happened to each message, with every time logged to the minute.
Front Desk Visibility
How many patients write to you, where, when, and how many wait?
We bring your channels into one inbox and report on every enquiry. Your team keeps answering exactly as it does today, from one screen instead of four apps.
Always On
Every enquiry answered, day and night, and booked.
Every connected channel is answered in Arabic or English at any hour, with prices you have approved and real appointment slots. Your team takes over whenever a person is needed.
| Front Desk Visibility | Always On | |
|---|---|---|
| Who answers patients | Your team, from one screen | Our system first, your team when a person is needed |
| What changes at night | Nothing yet. You see what arrives and what waits | Every enquiry is answered and offered a slot |
| What you learn | Your volume, channels, reply times and leak | How many of those enquiries became attended consultations |
| What we commit to | Live on time or no fee, and an honest answer if you do not need us | A response standard, and a guaranteed number of attended consultations |
How many patients did you lose last month?
A message that was never answered leaves no trace in any report you read. Front Desk Visibility makes every enquiry countable, from the first week, so the answer comes from your own clinic rather than from us.
If we sent you a Leak Report, you have already seen one evening. Visibility shows you every day and every channel for sixty days, and puts a value on it.
- We check your channels first. A short call to confirm which accounts can be connected, so you never pay for something that cannot be measured.
- One inbox. WhatsApp, Instagram, Facebook and your website form in one queue that belongs to the clinic. Your team answers from there.
- The Weekly Number. Every Sunday: enquiries by channel and by hour, how long each one waited, and every one that was never answered.
- Where your patients come from. Which channels and which adverts actually bring enquiries, and which ones you are paying for and not answering.
- We price the leak. At day sixty, how many enquiries were lost or left waiting, what you had already paid for them at your own cost per enquiry, and what they were worth at your own case values.
- We calculate your guarantee. The number of attended consultations we would commit to with Always On, worked out in front of you, from sixty days of your own figures.
- You keep the data. Whether or not you go any further with us.
If we are not live on your connected channels within [X] working days, you do not pay. If after thirty days fewer than one in ten enquiries are slow or unanswered, we tell you that you do not need us, and you can stop there.
We would rather lose a client than sell an installation to a clinic that does not need one. It is also the fastest way for you to find out whether we are worth listening to.
One front desk that never closes
Your Saudi front-desk hire keeps the walk-ins and the conversations that need a person. Everything else stops falling through.
Always On
Every WhatsApp, Instagram and website enquiry answered inside a minute. Through the evening, through Friday and Saturday, through prayer times and Ramadan hours.
Saudi Voice
Arabic and English, switching mid-conversation the way your patients actually write. You approve every script before it goes live.
One Inbox
Carried over from Front Desk Visibility. Every channel in one queue that belongs to the clinic, not to whoever is holding the phone. When someone leaves, the conversations stay.
Held Slots
A deposit link at the moment of booking, then confirmation and reminders. A slot somebody has paid for behaves very differently from one they merely claimed.
The Price Answer
The question that stalls most conversations gets an answer: a price range you have approved in writing, and two times the patient can book. Nothing is quoted that you have not signed off, in line with Ministry of Health advertising rules.
The Chase
A conversation that goes quiet is followed up, politely and once, inside the rules that govern business messaging. Nobody is left waiting for “someone will call you”.
The Weekly Number
It carries on every Sunday, now showing the enquiries recovered, the consultations booked and the ones who attended. Named, countable, and checkable against your own diary.
We guarantee patients in chairs, not riyals
A promise about revenue would be a promise about your consultant, your pricing and your treatment plans. None of those are ours. So we stop at the last thing we actually control, and we set the number from your data, not from a guess.
We will deliver an agreed number of attended consultations from enquiries that would previously have gone unanswered, within ninety days of going live, measured against the baseline from your sixty days of Front Desk Visibility. If we do not, we keep working at no further charge until we do, for up to a further ninety days. If we still have not reached it, we refund your last three monthly fees.
The number comes from your own enquiries, not from a brochure, and we set it below what your figures predict so that we beat it rather than scrape it. You multiply it by your own acceptance rate and your own case values, and you will know what it is worth better than we ever could. We report revenue it influenced. We never claim we generated it.
Alongside it sits a response standard on every connected channel, with a credit to you if we miss it.
Built for the Kingdom, not adapted for it
Inside the Kingdom
- Patient enquiry data hosted in Saudi Arabia, not routed to a server in another country
- A written data processing agreement that sets out who is responsible for what
- Consent logging, AI disclosure wording and a documented retention policy
- The whole compliance file is handed to you as yours, not kept as ours
And the staffing question
- Since April 2026, reception roles are reserved for Saudi nationals
- We are not here to replace that hire. We cover the hours one person cannot
- The Saudisation Note: a one-page summary of the published reception rules and what a fully covered front desk costs, for your HR manager. A summary of the rules, not advice on your quota
- Walk-ins and anything sensitive still go to a person, every time
Clearly measurable improvements in efficiency, user guidance, and conversion.
First you see it
See what happens
when a patient writes after hours.
Free Leak Report first. Front Desk Visibility when you are ready to measure every day.
Who this is for, and who it isn’t
This works if
- You offer treatments patients pay for themselves, such as cosmetic dentistry, aesthetics or dermatology, whether or not you also see insured patients
- You receive a steady flow of enquiries every month, across one branch or several, and on more than one channel
- You are already spending on Snapchat, Meta or Google, so a lost enquiry has a price attached to it
- An active patient is worth SAR 5,000 or more to you over a year
This does not work if
- You are full on referrals and not advertising. There is nothing to recover
- Your revenue comes almost entirely from insurance reimbursement, with little self-pay treatment. The numbers rarely justify the cost, and Front Desk Visibility will show you if they do not
- You want a phone answering service. Several companies here sell one for less than we charge, and they will serve you better
Launch terms for our first three client clinics in Riyadh.
The first three clinics to sign with us receive Front Desk Visibility at a launch price and keep their Always On price fixed for twenty-four months. In return, we agree together how their results may be shared. It is a trade, not a discount, and the offer closes once three clinics have signed.
See what happens when a patient writes after you close
We contact your clinic the way a patient would, at an unannounced time within the next 14 days, on each channel you publish. You receive two pages with every time logged, free. Nothing to install and nothing to decide until you have seen it.
Already know you want to see every enquiry? Choose Front Desk Visibility below and we will start there.
We reply within one working day. If you are not a fit, we will say so in that reply rather than book a call to tell you.